Jeff Cayley is a former professional mountain biker, and the CEO and Founder of Worldwide Cyclery - one of the most successful and well-known marketplaces for high-end mountain bikes in the world. On this episode, Jeff and Alex Brown discuss things like:
- Transitioning from eBay into branded eCommerce
- Turning your passion into a massive business
- Building an amazing team and treating them right
- Building a brand based on incredible customer experience
- Personal strategies to grow, develop and accomplish more while enjoying life.
Check out the full summary here:
Video highlights:
1:37 - Jeff’s origin story
4:10 - transitioning from selling HomeGoods on eBay to his passion for mountain biking
05:58 - researching the industry and laying the groundwork
07:45 - being an industry expert for success
08:53 - pivoting focus internationally
10:22 - customer-centric business model
12:56 - duplicating yourself within customer service agents
15:54 - falling in love with the journey
17:55 - diversification into manufacturing
21:09 - attracting and retaining great people and creating a great culture
28:29 - the importance of YouTube content
33:59 - productivity hacks to get more done
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